Announcing PepperDash Portal'sSOC 2 Type 2 Compliance We're happy to announce that PepperDash has achieved SOC 2 Type 2 compliance, highlighting our commitment to data protection and privacy. Why SOC 2 Compliance Matters This achievement ensures you can trust PepperDash to manage your data securely. To gain SOC 2 Type 2 compliance, we underwent an independent audit to validate our adherence to the AICPA’s criteria in five key areas: Security: Safeguarding your data from unauthorized access. Availability: Ensuring our systems are accessible when you need them. Processing [...]

Password Management for AV Operations PepperDash Portal enables remote password management across your organization so you can manage and audit passwords at scale. Standardize policies, close security gaps, and update your devices more easily. Why are Default Credentials a Problem? Default credentials are factory-set usernames and passwords that attackers commonly target because they’re widely known and rarely changed. They create easy pathways into networks if left in place. Portal helps teams by identifying devices that use default credentials so you can close those gaps quickly and [...]

Your Scheduling Panels, Your Way Most scheduling panels come with a default interface that’s impersonal, rigid, and cluttered with information you don’t need. Generic scheduling fields, one-size-fits-all workflows, and… a grassy hill in the background, because why not? These cookie cutter solutions are built for everyone, and they fit no one. You don’t need everyone else’s scheduling solution, you need your own. Scheduling signage is more than just an attractive screen on the wall. When properly customized scheduling signage is employed in an organization, you [...]

Security is Important Security has long been second nature in IT. Today, AV is more integrated with IT, but security practices aren’t keeping pace. As a result, AV systems are often underprotected, exposing clients and networks to unnecessary risk. PepperDash Portal can Help PepperDash Portal is rolling out new security features to help make AV Operations more secure. By simplifying tasks like rotating passwords, and verifying security compliance, Portal makes it easier to maintain basic security hygiene. It also automatically audits your systems and flags [...]

PepperDash Portal for MSPs For AV MSPs, efficiency equals margin—and visibility drives retention. PepperDash Portal gives your team the tools to resolve issues proactively, deliver consistent service, and build trust with clients through transparency and measurable outcomes. AV Operations: Simplified and Scaled for Managed Service Providers The Managed Services Provider View in Portal gives you a centralized dashboard designed to support multiple client environments at once, removing your reliance on siloed accounts, redundant platforms, and disconnected tools. View all your customers with high-level metrics and [...]

Dark Mode now in PepperDash Portal You asked, we listened. PepperDash Portal now supports Dark Mode, giving you the option to switch between our classic light theme and a sleek new dark theme designed for low-light environments and reduced eye strain. Whether you're working late, in a dim room, or just prefer the aesthetic, Dark Mode is here to make your experience more comfortable and easier on the eyes. How to Toggle Dark Mode By default, PepperDash Portal will follow [...]

Grow Your AV Business with the PepperDash Portal Reseller Program The PepperDash Portal Reseller Program gives Managed Services Providers (MSPs), System Integrators, and IT VARs a new way to grow their business. If you already use PepperDash Portal, you know it helps reduce onsite support tasks, makes your contributions more visible, and improves customer relationships. With our Reseller Program, you can turn those benefits into a new revenue stream. How Does Portal Help an MSP? Portal: The AV Operations Platform [...]

Launch XPanels Directly from PepperDash Portal Easy, Secure, Access to Remote Room Control For many organizations launching XPanels is done through antiquated software, or unreliable and insecure strategies like browser bookmarks or spreadsheets. With the latest version of PepperDash Portal, you can securely launch XPanels directly from your System Overview page. That system's XPanel will be securely launched and displayed in the browser providing remote troubleshooting and control of the system. This is just one more way we are building Portal to better serve the needs of [...]